You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process, as these may be in transit to our logistics partners.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. You must also provide proof of purchase, such as the original receipt or order confirmation email.
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once we receive your returned item and complete our inspection, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund to your account. Refunds will exclude original shipping charges unless the return is due to our error. For exchanges, we will ship the replacement item once the returned item is received and inspected.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you've completed these steps and still have not received your refund, please contact us with your order details and we will investigate the matter.
For payments made via PayPal, we recommend checking your PayPal account balance before contacting us, as refunds are often processed directly to your PayPal balance. If you requested the refund to go back to your credit card, PayPal may require additional processing time.
If you have any questions about our Returns and Refunds Policy, please don't hesitate to contact us:
Company Name: Agarmentglow Holdings NZ
Address: 28 Wakefield Street, Wellington 6011, New Zealand
Phone: +64 4 883 6274
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM New Zealand Standard Time, excluding public holidays.
